Description
Scoping what the agent should and should not do, where the data comes from, how it hands off to a human, and how you know it is behaving. Covers both customer-facing bots and internal assistants.
Scoping what the agent should and should not do, where the data comes from, how it hands off to a human, and how you know it is behaving. Covers both customer-facing bots and internal assistants.
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